I had a reservation issue caused by booking through a 3rd party. I authorized Galaxy Hotel to assist with this matter. General Manager Randy Hansen and his staff Fatima were incredible to work with when resolving this issue and even included a complementary room upgrade. Great experience staying here and working with the staff!

The Galaxy Hotel stands out for its exceptional Front Desk team. Guests are welcomed with friendly, professional service, and both the check-in and check-out processes are handled efficiently. The staff takes the time to provide helpful information, including parking guidance. While parking can be limited during major events, they do an excellent job explaining the available options and assisting guests. The hotel's location is another major advantage, with restaurants, entertainment, and popular attractions all within easy walking distance. The rooms are spacious, clean, and well-maintained, offering a comfortable place to relax. The lobby café is also a nice addition, providing a convenient spot for coffee or a light bite throughout the day. With its attentive staff, clean accommodations, and prime location, the Galaxy Hotel is a great choice for anyone visiting the area.

Our stay at The Galaxy Hotel was nothing short of incredible, and a massive part of that was thanks to Rachel. From the moment we arrived, she went above and beyond to make us feel welcome, valued, and thoroughly pampered. Her attention to detail, warm hospitality, and professionalism truly set a new standard for customer service. The hotel itself is stunning—immaculate rooms, fantastic amenities, and a wonderful atmosphere—but it’s the staff that makes a place memorable. Rachel is a true asset to The Galaxy Hotel team, and her exceptional care turned a great vacation into an unforgettable one. We will absolutely be returning, and we cannot recommend this hotel (and Rachel!) highly enough. If you're looking for a flawless experience, this is it!

We recently stayed at the Galaxy Hotel for the second weekend in a row, and once again had a great experience. The staff throughout the hotel has been consistently friendly, welcoming, and professional, which really makes the stay feel comfortable from the moment you arrive. One of the highlights of the hotel is definitely the coffee shop inside — it’s an absolute must-try. The coffee was excellent, and the food exceeded our expectations both visits. It was convenient having such a great option right inside the hotel. The rooms are spacious, clean, and modern, and overall the property has a very relaxing atmosphere. We stayed on both the 4th and 7th floors during our visits. The 4th floor seemed a bit more polished and well-maintained overall, while the 7th floor was noticeably quieter and had stronger AC, which made sleeping very comfortable. The only real downside during our stays was the parking situation. The hotel lot is fairly small, so when spaces fill up, guests have to park at the Sundial Garage or the Exchange Hotel parking area. It would really elevate the overall experience if the hotel offered valet service or a more convenient dedicated parking option for guests. A few recommendations that could make future stays even better: * Adding valet parking or expanding guest parking options * Providing clearer signage or instructions for overflow parking * Adding a small welcome guide in the rooms with local dining and entertainment recommendations * Offering late-night coffee/snack options in the lobby area Overall, we genuinely enjoyed both stays and would absolutely return again. The excellent staff, comfortable rooms, quiet atmosphere, and great coffee shop make this hotel a standout option in downtown St. Pete.

Been to Galaxy a couple of times now, and it’s become our go-to hotel in DTSP. We love the fantastic location and overall atmosphere. The Front Desk team especially Fatima, Daniel, and Jason are always welcoming and helpful, along with the manager, Randy. We’ve also noticed how professionally they handle pressure and difficult guests, which is impressive. Our room is serviced as requested, though it occasionally needs a follow-up. Whenever we need anything, the Front Desk is available 24/7. The café is also lovely and a great bonus.

Absolutely great hotel. Room we stay in is spacious with great view. All service personnel was extremely forthcoming . Some inexperience of young staffers was completely compensated by excellent knowledge and timely actions by Randy Hansen, the operations manager. And location of the hotel could not be better, quiet Conner with one block from the main attractions. We definitely stay here again

I traveled to St Pete for a race day weekend and the Galaxy Hotel location was perfect. Daniel at the front desk was so helpful, even going out of his way to make sure I found parking (it was busy!). The room was clean and modern, and the staff were friendly. The coffee tasted great in the lobby coffee shop, too!

Our stay at The Galaxy Hotel in St. Petersburg was absolutely wonderful. From the moment we arrived, the service was exceptional. The Manager Randy clearly leads with professionalism and care. Front desk team members Ariyana, Daniel, and Jason were responsive, kind, and truly an absolute pleasure to interact with. Every request was handled quickly and with a positive attitude, which made the entire experience feel seamless. It is very rare to find a team that works so well together and genuinely seems invested in guest satisfaction. We felt welcomed, valued, and well taken care of throughout our stay. We will absolutely return and highly recommend this hotel to anyone visiting St. Pete.

First, the good: Randy at the front desk is really nice and helpful - the staff is friendly; also the hotel is in a great location. The room was spacious (We had the corner suite, with a balcony). Now for the bad: Customer service is pretty much absent; nobody came to help get our luggage out of the car - we had to put our luggage on the hotel bellman's cart ourselves AND bring the cart up the elevator as well; there's even a sticker on the cart that reads "Please bring me back to the lobby"...we were shocked! The small cafe in the lobby is only open from 7AM to 2PM and the service is lousy despite high prices. Their food and coffee were good though. The corner suite did have a kitchenette, but no wine glasses. The bed mattress was limp and uncomfortable; my spine felt like a banana - the beds should be more firm. We could hear the plumbing drains from the above units very clearly which kept us awake. The complimentary coffee in the room must be the weakest coffee I've ever had...terrible! The hotel shampoo smells weird - they should go with an upscale brand. Our bathroom sink drain was very slow-draining. Very lackluster suite and no customer service. It's basically a self-serve hotel. I would not recommend, nor go back.

I wanted to share an experience my parents had during their stay at Galaxy Hotel. My parents are elderly and disabled, and traveling always makes them anxious. I booked them a room at Galaxy mainly because it’s very close to my downtown apartment, but their experience turned out to be truly one of a kind. They arrived and checked in as usual, but what stood out was Randy, the reception manager. He went above and beyond to make sure my parents were well taken care of from the moment he noticed their mobility challenges. He personally helped them with their luggage, pointed out the handicap parking on the property (which my dad had forgotten to mention his pass for), walked with them to the parking area, and assisted them with the luggage cart all the way to their room. Randy didn’t stop there. He helped them get settled in and checked on small but incredibly important details, like making sure everything was comfortable, confirming the fridge temperature for medication, and asking if they needed anything else. He checked on them again a few hours later to ensure they were still doing well. Every time my parents were in the lobby, Randy made a point to acknowledge them, ask how their day was, and see if they needed anything for the room. If they did, he immediately arranged for housekeeping to assist. Throughout their stay, he was patient, kind, attentive, and genuinely caring. Randy is a perfect example of an employee who makes guests feel human, not just like a room number. I truly hope Galaxy Hotel management recognizes and values employees like him, because his effort made all the difference and left a lasting impression on my parents and on me as well.