Our stay at The Galaxy Hotel was nothing short of incredible, and a massive part of that was thanks to Rachel. From the moment we arrived, she went above and beyond to make us feel welcome, valued, and thoroughly pampered. Her attention to detail, warm hospitality, and professionalism truly set a new standard for customer service. The hotel itself is stunning—immaculate rooms, fantastic amenities, and a wonderful atmosphere—but it’s the staff that makes a place memorable. Rachel is a true asset to The Galaxy Hotel team, and her exceptional care turned a great vacation into an unforgettable one. We will absolutely be returning, and we cannot recommend this hotel (and Rachel!) highly enough. If you're looking for a flawless experience, this is it!

Been to Galaxy a couple of times now, and it’s become our go-to hotel in DTSP. We love the fantastic location and overall atmosphere. The Front Desk team especially Fatima, Daniel, and Jason are always welcoming and helpful, along with the manager, Randy. We’ve also noticed how professionally they handle pressure and difficult guests, which is impressive. Our room is serviced as requested, though it occasionally needs a follow-up. Whenever we need anything, the Front Desk is available 24/7. The café is also lovely and a great bonus.

I traveled to St Pete for a race day weekend and the Galaxy Hotel location was perfect. Daniel at the front desk was so helpful, even going out of his way to make sure I found parking (it was busy!). The room was clean and modern, and the staff were friendly. The coffee tasted great in the lobby coffee shop, too!

First, the good: Randy at the front desk is really nice and helpful - the staff is friendly; also the hotel is in a great location. The room was spacious (We had the corner suite, with a balcony). Now for the bad: Customer service is pretty much absent; nobody came to help get our luggage out of the car - we had to put our luggage on the hotel bellman's cart ourselves AND bring the cart up the elevator as well; there's even a sticker on the cart that reads "Please bring me back to the lobby"...we were shocked! The small cafe in the lobby is only open from 7AM to 2PM and the service is lousy despite high prices. Their food and coffee were good though. The corner suite did have a kitchenette, but no wine glasses. The bed mattress was limp and uncomfortable; my spine felt like a banana - the beds should be more firm. We could hear the plumbing drains from the above units very clearly which kept us awake. The complimentary coffee in the room must be the weakest coffee I've ever had...terrible! The hotel shampoo smells weird - they should go with an upscale brand. Our bathroom sink drain was very slow-draining. Very lackluster suite and no customer service. It's basically a self-serve hotel. I would not recommend, nor go back.

I wanted to share an experience my parents had during their stay at Galaxy Hotel. My parents are elderly and disabled, and traveling always makes them anxious. I booked them a room at Galaxy mainly because it’s very close to my downtown apartment, but their experience turned out to be truly one of a kind. They arrived and checked in as usual, but what stood out was Randy, the reception manager. He went above and beyond to make sure my parents were well taken care of from the moment he noticed their mobility challenges. He personally helped them with their luggage, pointed out the handicap parking on the property (which my dad had forgotten to mention his pass for), walked with them to the parking area, and assisted them with the luggage cart all the way to their room. Randy didn’t stop there. He helped them get settled in and checked on small but incredibly important details, like making sure everything was comfortable, confirming the fridge temperature for medication, and asking if they needed anything else. He checked on them again a few hours later to ensure they were still doing well. Every time my parents were in the lobby, Randy made a point to acknowledge them, ask how their day was, and see if they needed anything for the room. If they did, he immediately arranged for housekeeping to assist. Throughout their stay, he was patient, kind, attentive, and genuinely caring. Randy is a perfect example of an employee who makes guests feel human, not just like a room number. I truly hope Galaxy Hotel management recognizes and values employees like him, because his effort made all the difference and left a lasting impression on my parents and on me as well.