I don't like leaving bad feedback but this was my worst experience with a hotel. It started the minute I arrived and there is no one there to check you in and a note on the door to drive down the road to a different address to check in about a 1/4 mile away. Ok, I do that and come back. Now there is the malfunctioning one elevator. The second elevator is out of service completely. The elevator buttons were wired to a different detached panel that was sitting in what looked like a bucket for a mailbox. The note on the elevator door says be patient very slow elevator. You are not kidding. Takes forever to come to where it's called and forever to move. The room size was nice but very outdated. All of the bifold doors to the closets were half off the track and would not open or close without a struggle. The TV was a nightmare to figure out how to get to the few channels you get which were terrible. The blinds in the bedroom and living room didn't work at all. I called the morning after I arrived to get them fixed. No one ever came to look at them during my entire stay. Do you not have anyone doing maintenance? The room was clean. It just seems all of these broken things are not addressed. Then there's the dresser in the bedroom that was so old the drawers wouldn't stay closed so when I walked by it sometimes would hit my leg on the half open drawer. The views were fantastic from the balcony. The stove was disgusting. The stovetop looked like someone cooked cheese on the stovetop without a pan and let it cook for 3 hours. I tried to clean it off because it looked so bad but couldn't get it off. The pool and spa looked like they were clean and in good shape, but it was way too cold to go swimming. I went to turn on the lights on the balcony and found both fixtures were missing and there were exposed wires in the box for the fixtures on the wall? There were light bulbs out and missing. I had to move light bulbs around. Worst stay ever.

Beware! You will regret booking! Do not book this property if you are seeking peace and quiet and a true vacation experience. We booked a stay at Crystal Palms Beach Resort because it was advertised as relaxing, luxurious, and a walk to the beach property. We were also told the room "overlooked the beautiful pool". This was not true, as while seated on the balcony the only view was of the busy intersection of 117th St and Gulf Blvd. Unfortunately, the descriptions provided could not have been further from the truth. There was extensive, heavy construction taking place during our stay that was not disclosed prior to booking. On our very first morning, we were awakened early by the loud beeping of a construction lift backing up in the parking lot out front, followed by the sound of a loud pneumatic drill—similar to a small jackhammer. When I opened the door to our third-floor unit, I was shocked to find two workers on a lift approximately four feet from our door, staring back at me and actively jack-hammering stucco off the exterior of the building. This noise continued all day, Wednesday, Thursday and Friday, making it impossible to talk on the phone, rest or relax. Even more concerning was the large amount of stucco dust created during this process. I later learned that breathing stucco dust can be very hazardous to one's health, particularly for individuals with breathing issues—and notably, all of the construction workers were wearing protective masks while doing this work. Guests, however, were not warned or protected in any way. I contacted the property manager, Kurt, with Oasis Getaways, who owns two units and manages multiple units in the building. He was unwilling to provide any refund for all the inconvenience and was not honest when questioned why this construction was not disclosed in his marketing. He initially claimed it was disclosed, but after personally checking our copies, Vrbo, Airbnb, Expedia, Booking.com, Travelocity, and many other listing platforms, I can state unequivocally that there was not and there's still no mention anywhere of ongoing heavy construction. This is completely unethical in business and demonstrates the owners/managers care more about taking guests money than providing a great vacation experience. To further confirm this, I spoke directly with the construction foreman on site, who stated that the building had already been under construction for several months and that the project was expected to continue for several more months. In addition to the noise and hazardous dust, the entire complex was visibly dirty, with construction debris throughout hallways, balconies, stairwells, and common areas. Only one of two elevators was operational, resulting in 3–5 minute waits just to reach the ground floor. While construction did pause on the weekend, the property remained dusty, dirty, and far from the “upscale” experience advertised. The dishwasher overflowed and required that we clean up the mess since there was no maintenance on the weekends. This is not a relaxing property. If you are staying during the week, expect noise, dust, delays, dirt, and disruption. The lack of disclosure is unacceptable, and guests are not being given the opportunity to make an informed decision before booking. Had we just been told the truth, we could've found another place and had a pleasant stay.

There were several things, Wi-Fi sucked, I had to keep switching to my phone hotspot if I wanted to do anything. The couch/ hideaway bed was broken, it would not open at all. The bed was lopsided, I felt like I was going to roll out if I was even close to the edge of the bed, the fitted sheets were the wrong size and wouldn’t stay put. When taking a shower I needed to put a folded bath towel by the catch the before it went under the laminated floor, I also used the heavy towel on the floor.

I was extremely disappointed upon arrival. While the construction around the building was not an issue for me, the condition of the room was unacceptable. There was dust on the floors, hair in the shower, and even a dirty towel hanging on the back of the bathroom door. The shower itself was in very poor condition, with black buildup that appeared as though it hadn’t been properly cleaned in years. I would not recommend this property. However, I would like to note that the receptionist, Daja, was extremely kind and understanding when I checked out, as I ultimately decided not to stay due to the condition of the room.

It's hard to give an accurate review due to the resort undergoing renovations at the time we were there. However, the condo unit we stayed in was nice, clean, and well taken care of. Balcony has an ocean view. This is across the street from the beach and road noise was loud from the balcony. If this was directly on the beach, I would highly recommend.

All day of traveling to arrive late around 11:30pm to crystal palms resort. Walked into our room and it was 85 degrees and a broken AC unit. I called the front desk and they told me there was nothing they could do, not even a fan! She even told me that we couldn’t switch rooms because of full capacity, yet they got us in a new room the next morning at 7am. Anyways, some water would’ve been nice but oh what do you know? The vending machine was broken too! My girlfriend and I got 0 sleep and had a full itinerary for our trip. Everyone I spoke to at this place told me the manager was busy and I was never able to talk with them directly! Everyone besides the manager told me I would get compensated for the inconvenience and here I am now. No compensation. They even charged me $230 upon arrival saying i’d get it back when I checkout. They only gave $100 back. Why? Not sure, we left our room spotless. God forbid you have any problem at this resort because nobody will help you and they’ll keep telling you that their non existent manager will help asap!

The space itself and location was excellent. The pool is nice. The hot tub did stop working a little, but it did storm so I’m guessing it became plugged (unsure). The cleanliness was subpar. My family and I don’t really mind for the most part, however, I had lost something and had to look under the couch. I’m not a perfectly clean gal, but that gave us a little of the “ick”. The showers could’ve used a little scrub as well. A few doors were broken, and the light switches in the guest room worked 50% of the time. Again, not that we spent much time in the hotel, but it was a little uncomfortable knowing it wasn’t clean. We did call for bath towels, bars of soap, and laundry detergent. We never received them. We gave up because we were leaving the next day, but still a little disappointing. Would I stay again? Probably if the price was right. If there was something better, I would probably choose that. I’m not one for reviews but I think the “ick” I got needed to be written. I will comment how nice the staff members were at the front desk—Jules was such a light.

So disappointed. Unit 404 Room had no toilet paper in either bathroom. Room had dirty/wet towels in the bathroom, clearly not exchanged or possibly even cleaned. Couch was stained. Tried to call over and over with no answer. No staff onsite ever, so we had to drive back down the road to the sister property in which the people there weren’t useful. Housekeeper came by and said the guests before us were unruly. What does that have to do with the room being cleaned or properly stocked? Pool towel exchange was empty all weekend. Dryer was full of sand. Aside from it being across street from the beach, there is no other benefit. Would not return.

Great room for the price. Check in was so smooth, the woman with the Australian or British accent couldn't have been sweeter. One HUGE downside: some of these rooms are owned privately with a locked closet in the room with owners belongings we cannot access. We were in room 208 and someone, don't know who, came into our room unannounced and unlocked that door. That means someone we don't know was able to, and did, come into our room while we were gone. This is a huge security risk, especially with kids. We won't go back because of this. No offer to change rooms, no discount, no peace of mind that some random won't enter our room again. What if kids were sleeping, changing etc.. all the front desk could do was apologize. If they let us know someone needed access I would've had more peace of mind and safer...

Very dirty, mold on baseboards, floors were filthy & turned white socks black, stains on furnuture. Entire unit smelled like sewer. Scant kitchen utensils. We booked a 2/2, but we were given a 2/1.5. Only saving grace was the beds -very comfortable.